Last updated: May 7, 2026
SOVREN AI ("Sovren AI Holdings LLC," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the SOVREN AI voice-first sovereign executive platform — including our AI Receptionist, Shadow Board of executive AIs, communications intelligence, scheduling, and related services (the "Service").
By using SOVREN AI, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Service.
When you register for SOVREN AI, we collect your name, email address, organization name, and account credentials that you provide.
When you elect to receive text messages from SOVREN AI, we collect your mobile phone number and record your opt-in consent — including the timestamp and IP address at the time consent was given. Phone numbers are collected only when you affirmatively check the SMS consent box during account registration or in your account settings. Providing a mobile number is optional; declining does not affect your access to other parts of the Service.
When you use the AI Receptionist or other voice features, we may collect and process:
When you connect a Microsoft 365, Google, or IMAP/SMTP mailbox, or a calendar via CalDAV, we process the OAuth tokens or credentials necessary to read and send messages and schedule events on your behalf, plus the message and event metadata required to provide the Service. We do not sell or share this data with third parties for marketing.
Subscription and payment processing is handled through Stripe, Inc. We receive limited billing metadata (last four digits of card, billing country, subscription state) but do not store full payment card numbers on our systems.
We automatically collect information about how you interact with the Service, including IP address, browser type, pages visited, time spent on pages, and other diagnostic data.
We use the information we collect to:
If you have opted in to SMS communications, SOVREN AI will send transactional and account-related text messages to the mobile phone number you provided. SMS service is delivered via our messaging partner Twilio, Inc.
Message frequency varies based on activity on your account. Message and data rates may apply from your mobile carrier. SOVREN AI does not charge a separate fee for SMS messages.
You may opt out at any time by replying STOP (or any of STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, OPTOUT) to any text message you receive from SOVREN AI. Once you opt out, we will send a single confirmation message and will not send further SMS messages unless you re-subscribe by replying START. For assistance, reply HELP or INFO, or email support@sovrenai.io.
SOVREN AI does not sell, rent, lease, share, or otherwise transfer mobile phone numbers, SMS opt-in data, or consent records to any third parties or affiliates for marketing, promotional, or any other purposes. Your mobile number and SMS consent are used solely to deliver the messages described above. We share phone numbers only with our messaging carrier (Twilio) for the sole purpose of transmitting the messages you have consented to receive.
We do not sell your personal data. We share information only in the following circumstances:
We do not share, sell, or transfer phone numbers or SMS opt-in records to any third party for marketing or promotional purposes. See Section 4.4.
We retain your personal information for as long as your account is active or as needed to provide the Service to you. Mobile phone numbers and SMS consent records are retained while your opt-in is active and are deleted within 30 days after you opt out, except where retention is required by law (for example, to demonstrate prior consent in response to a regulatory inquiry).
Voice recordings and transcripts are retained per your subscription tier's retention setting, and may be deleted earlier on request.
You have the right to request deletion of your personal data at any time. To request data deletion:
Upon receiving a deletion request, we will delete your personal data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., fraud prevention, dispute resolution).
We implement industry-standard security measures to protect your information, including:
Depending on your location, you may have the following rights:
To exercise these rights, contact us at privacy@sovrenai.io.
The Service relies on third-party providers including Twilio (telephony and SMS), Stripe (payments), ElevenLabs (voice synthesis), Unipile (email and calendar connectors), and our infrastructure providers (Linode/Akamai, Backblaze, Cloudflare). These providers have their own privacy policies governing data they process on our behalf, and we encourage you to review them. SOVREN AI is responsible for its own use of your data; we are not responsible for the privacy practices of third-party services that you may interact with directly outside the Service.
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the updated policy.
If you have questions or concerns about this Privacy Policy or our data practices, please contact us: