Terms of Service

1. Acceptance of Terms

Welcome to SOVREN AI. These Terms of Service ("Terms") govern your access to and use of the SOVREN AI platform and services (the "Service"), provided by Sovren AI Holdings LLC. By accessing or using the Service, you agree to be bound by these Terms.

If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.

2. Description of Service

SOVREN AI is a voice-first sovereign executive platform that provides:

• An AI Receptionist that answers and routes inbound calls, captures leads, and produces AI-generated call summaries
• A Shadow Board of executive AIs (e.g., CEO, CFO, COO, CTO, CMO, and equivalents) producing briefings, scenario analysis, and decision support
• Voice, calendar, and email tooling integrated with subscriber-connected mailboxes and calendars
• SMS notifications, status alerts, and operational messaging to subscriber-provided mobile numbers (opt-in only)
• Subscription billing, account management, and security tooling

3. Account Registration

To use the Service, you must register for an account. When registering, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security and confidentiality of your login credentials
• Accept responsibility for all activities that occur under your account
• Notify us immediately of any unauthorized use of your account

4. SMS / Mobile Messaging Service

SOVREN AI offers an opt-in SMS service that delivers transactional and account-related text messages to the mobile phone number you provide during registration or in your account settings. SMS messages are delivered via Twilio, Inc., our messaging carrier.

Opt-in. By checking the SMS consent box and providing your mobile phone number, you give SOVREN AI express written consent to send transactional text messages including appointment reminders, missed-call alerts with AI-generated summaries, account verification codes, subscription billing notifications, service status updates, and lead-capture notifications.

Frequency. Message frequency varies based on activity on your account. Message and data rates may apply from your mobile carrier; SOVREN AI does not charge a separate fee for SMS messages.

Opt-out. You may opt out at any time by replying STOP (or STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, OPTOUT) to any text message. For assistance, reply HELP or INFO, or email support@sovrenai.io.

No Third-Party Sharing. SOVREN AI does not sell, rent, lease, share, or otherwise transfer mobile phone numbers, SMS opt-in data, or consent records to any third parties or affiliates for marketing, promotional, or any other purposes. See the SOVREN AI Privacy Policy Section 4 for full details.

5. Connected Mailboxes, Calendars, and Telephony

When you connect a third-party mailbox (Microsoft 365, Google, IMAP/SMTP), calendar (CalDAV), or telephone number to SOVREN AI, you:

• Authorize SOVREN AI to access and act on those accounts as permitted by the underlying provider
• Confirm you have the right to connect and authorize use of those accounts
• Agree to comply with the terms of service of each connected platform
• Acknowledge that platform availability and features may change without notice and that we cannot guarantee uninterrupted operation of integrations we do not control

You may disconnect any connected account at any time through your account settings.

6. Acceptable Use

You agree not to use the Service to:

• Violate any applicable laws, regulations, or third-party rights, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM, GDPR, CCPA, or carrier rules
• Send unsolicited messages or messages outside the consent scope to any recipient
• Distribute content that is illegal, harmful, threatening, abusive, or defamatory
• Engage in spamming, phishing, or other deceptive practices
• Interfere with or disrupt the Service or its servers
• Attempt to gain unauthorized access to any part of the Service
• Use automated systems to access the Service in violation of these Terms
• Impersonate any person or entity or misrepresent your affiliation

7. Content Ownership and Responsibility

Your Content: You retain ownership of all content you create, upload, or publish through the Service. By using the Service, you grant us a limited license to use, store, and transmit your content solely to provide the Service to you.

Responsibility: You are solely responsible for all content you publish through the Service, including its legality, reliability, and appropriateness. We do not endorse or guarantee the accuracy of any content.

Content Removal: We reserve the right to remove any content that violates these Terms or applicable laws, without prior notice.

8. Intellectual Property

The Service, including its original content, features, and functionality, is owned by Sovren AI Holdings LLC and is protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You may not copy, modify, distribute, sell, or lease any part of the Service without our prior written consent.

9. Third-Party Services

The Service relies on third-party providers including Twilio (telephony and SMS), Stripe (payments), ElevenLabs (voice synthesis), Unipile (managed email and calendar connectors), and infrastructure providers (Linode/Akamai, Backblaze, Cloudflare). Your use of integrated third-party platforms is subject to their respective terms of service and privacy policies.

We are not responsible for the availability, content, or practices of third-party services beyond our control. Changes to third-party platforms may affect the functionality of the Service.

10. Subscription and Payment

9.1 Subscription Terms. Certain features of the Service may require a paid subscription. By subscribing, you agree to:

• Pay all applicable fees as described at the time of purchase
• Provide accurate billing information
• Authorize recurring charges for subscription plans

We reserve the right to modify pricing with reasonable notice. All fees are subject to the Refund and Cancellation Policy set forth in Section 11 below.

9.2 Single-Organization Use; Fair Use.Each subscription is intended for the internal use of a single organization — the Subscriber and persons authorized by the Subscriber (such as employees, contractors, co-founders, advisors, or fractional executives acting on the Subscriber's behalf). SOVREN AI does not meter or charge per human user; you may invite additional collaborators at any tier without incurring additional per-user fees.

9.3 Prohibited Uses of a Subscription. The Service may not be resold, sublicensed, white-labeled, or otherwise made available — directly or indirectly — to third parties as a managed service, agency offering, shared account, or multi-tenant front-end, except under a separately executed reseller, partner, or enterprise agreement with SOVREN AI. Sharing a single subscription across multiple unaffiliated organizations or businesses is a material breach of these Terms.

9.4 Fair-Use Enforcement. SOVREN AI may apply reasonable rate limits, usage caps, or fair-use thresholds at the account level to maintain Service quality and protect the integrity of executive AI workloads, voice infrastructure, and shared compute resources. SOVREN AI further reserves the right to investigate, throttle, suspend, or terminate accounts whose patterns of use materially exceed those of comparable single-organization subscriptions or that indicate use inconsistent with Sections 9.2 or 9.3. Where reasonably practicable, SOVREN AI will provide written notice and an opportunity to cure prior to suspension, except in cases of fraud, abuse, or risk to the Service or other subscribers.

11. Refund and Cancellation Policy

11.1 General Policy. All fees paid for the Service are earned upon receipt and are generally non-refundable. Because the Service provides immediate access to proprietary AI-powered tools, executive intelligence, voice infrastructure, and digital resources upon activation, you acknowledge that substantial value is delivered from the moment your subscription begins.

11.2 Discretionary Review. Notwithstanding the foregoing, SOVREN AI may, in its sole and absolute discretion, consider refund requests on a case-by-case basis. The decision to grant or deny any refund rests exclusively with SOVREN AI, and no refund shall be deemed approved unless confirmed in writing by an authorized representative of SOVREN AI. The exercise or non-exercise of this discretion in any particular instance shall not create any entitlement, precedent, or obligation to grant refunds in any other instance.

11.3 Eligibility Conditions. A refund request may be considered only if all of the following conditions are met:

• The request is submitted in writing to support@sovrenai.io within seven (7) calendar days of the initial charge for which the refund is sought
• The subscriber provides a detailed written explanation of the specific basis for the request
• The subscriber has not materially used the Service during the applicable billing period, where "material use" includes, but is not limited to: logging into the platform, generating or scheduling content, accessing executive briefings, utilizing voice or CRM features, connecting third-party integrations, or consuming any AI-generated outputs
• The subscriber's account is in good standing with no outstanding violations of these Terms

11.4 Non-Refundable Items. The following are expressly non-refundable under all circumstances:

• Setup fees, onboarding fees, or any one-time activation charges
• Fees for any billing period in which the Service was materially accessed or used
• Fees associated with add-on services, premium features, or usage-based overages that have already been consumed
• Any charges incurred prior to the current billing cycle
• Partial-month or partial-period fees following a mid-cycle cancellation
• Fees where the subscriber's access was suspended or terminated due to a violation of these Terms

11.5 Refund Method and Processing.If a refund is approved at SOVREN AI's sole discretion, SOVREN AI reserves the right to issue the refund as either (a) a credit to the original payment method, or (b) a service credit applied to the subscriber's account for future use, at SOVREN AI's election. Approved refunds will be processed within thirty (30) business days of written approval. Any applicable payment processing fees, transaction costs, or currency conversion charges may be deducted from the refund amount.

11.6 Cancellation. You may cancel your subscription at any time by providing written notice to support@sovrenai.io or through the account settings within the Service. Upon cancellation: (a) your subscription will remain active through the end of the current paid billing period; (b) no further charges will be applied for subsequent billing periods; and (c) no pro-rata refunds, credits, or reimbursements will be issued for any unused portion of the current billing period. You are solely responsible for canceling your subscription before the next billing cycle to avoid additional charges.

11.7 Chargebacks and Disputes. You agree to contact SOVREN AI directly at support@sovrenai.ioto attempt to resolve any billing dispute before initiating a chargeback or payment dispute with your bank, credit card company, or payment processor. Initiating a chargeback without first contacting SOVREN AI in good faith may result in immediate suspension or termination of your account and forfeiture of any data or content associated therewith. SOVREN AI reserves the right to contest any chargeback and to recover all fees, costs, and expenses (including reasonable attorneys' fees) incurred in connection with such disputes.

11.8 Acknowledgment. By subscribing to or using the Service, you acknowledge that you have read, understand, and agree to this Refund and Cancellation Policy in its entirety. You further acknowledge that the fees you pay reflect access to the Service and that SOVREN AI incurs costs to provision and maintain your account from the moment of activation.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, secure, or error-free, or that any defects will be corrected.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SOVREN AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.

Our total liability for any claims under these Terms shall not exceed the amount you paid us in the twelve (12) months preceding the claim.

14. Indemnification

You agree to indemnify and hold harmless Sovren AI Holdings LLC, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including attorneys' fees) arising out of your use of the Service, violation of these Terms, or infringement of any third-party rights.

15. Termination

We may terminate or suspend your account and access to the Service at any time, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties, or for any other reason.

You may terminate your account at any time by contacting us. Upon termination, your right to use the Service will immediately cease.

16. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on this page and updating the "Last updated" date. Your continued use of the Service after any changes constitutes acceptance of the new Terms.

17. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions.

18. Contact Us

If you have any questions about these Terms, please contact us: